BUYBACK POLICY
At Tiny Jewels, we understand jewellery is an investment. That’s why we offer a lifetime buyback policy for all purchases made through our website or Pune store (within India).
Eligibility
- Buyback available after 13 months from date of purchase.
- Jewellery must be returned with:
→ Invoice
→ Stamped Tiny Jewels certificate
→ Original packaging/box - Customised/engraved pieces: Gold weight will be adjusted for a new ready-to-ship product or you may request a new customised design.
- If the new piece costs more → difference must be paid prior to order confirmation.
Valuation & Deductions
- Calculated on Tiny Jewels daily gold rate benchmark (approval date).
- Refund applies only to net gold weight as per certificate.
- Excluded: making charges, stone charges, enamelling charges, GST, or other non-gold materials.
- Discounts/free gifts given at purchase → equivalent value will be deducted.
- Gold value refunded does not include 3% GST, even when issued as credit note.
Refund Method
- Credit Note (Store Credit) → valid for 1 year, single-use, non-transferable, non-redeemable in cash.
Shipping & Charges
- Flat ₹850 one-way shipping charge borne by the customer.
- If not approved for buyback → return shipping cost also borne by the customer.
Quality Check
- Customers must first share photos/videos of jewellery & certificate.
- Jewellery must not be broken, damaged, repaired, or tampered with.
- Buyback not applicable if:
→ Jewellery has irreversible damage or breakage
→ Jewellery altered/repaired outside Tiny Jewels
→ Missing certificate - All pieces undergo strict QC before approval.
Process
- Contact us via:
📩 hello@tinyjewels.in
📱 +91 9112020009 (WhatsApp)
📞 +91 9112020009 (Call) - Share order details + photos/videos for virtual evaluation.
- Once approved, pickup is arranged & QC is done.
- Refund/credit issued after QC approval.
Disclaimer
- Buyback available only to the original purchaser.
- Tiny Jewels reserves the right to decline requests if conditions are not met.
- The latest version of this policy on our website will always apply.