GLOSSARY
To make our policies simple and easy to understand, here are quick definitions of commonly used terms:
Working Days
- Monday to Friday, 11 AM – 6 PM IST
- Saturdays, Sundays & public holidays are non-working.
Ready-to-Ship
- In-stock items that are dispatched immediately after payment & serviceability check.
Made-to-Order
- Jewellery that is crafted after you place an order — production time is 21 working days.
Customised Jewellery
- Jewellery specially designed/engraved for you, made only after your written approval.
- Not eligible for returns, exchanges, or direct buyback.
QC (Quality Check)
- Internal inspection done by Tiny Jewels on any returned/exchanged/buyback product before approval of refund, credit, or exchange.
Credit Note
- A store credit issued instead of a refund.
- Valid for 1 year from the date of issue.
- Single-use, non-transferable, non-redeemable in cash.
- Cannot be combined with promotions or sales.
Buyback
- Option to return your jewellery after 13 months for the value of its net gold weight, based on Tiny Jewels’ daily benchmark gold rate.
Serviceability
- Whether your PIN code is eligible for delivery by our logistics partners.
- Orders from non-serviceable PIN codes are auto-cancelled & refunded.