FREQUENTLY ASKED QUESTIONS
1. Why choose Tiny Jewels?
Tiny Jewels is India’s first fine jewellery brand exclusively for kids. Every piece is:
• 100% BIS-hallmarked 14kt/18kt gold
• Covered with a 6-month warranty on enamel & locks
• Delivered with insured, tamper-proof packaging
• Backed by lifetime buyback & easy exchange policies
•Trusted by moms & families across India for safe, child-friendly designs
2. Do you customise jewellery?
Yes, we specialise in customised and engraved jewellery.
• Advance payment is required before design begins
• Final design approval is taken via email/WhatsApp
• Production takes 21 working days
• Once approved, customised jewellery cannot be cancelled, returned, or exchanged
👉 See our [Customised Jewellery Policy]
3. What is the delivery time?
• Ready-to-ship products: 4–7 working days (India only)
• Made-to-order jewellery: 21 working days from production start
• Customised jewellery: 21 working days from final design approval
👉 See our [Shipping Policy]
4. Do you offer Cash on Delivery (COD)?
COD is only available within 30 km of PIN 411007 (Pune) via hand delivery.
👉 See our [Shipping Policy]
5. Can I cancel or return my order?
• Cancel before shipping by emailing 📩 hello@tinyjewels.in or WhatsApp 📱 +91 9112020009
• We offer a 3-day return window (unused, unworn, with invoice, certificates & tags intact)
• Customised or engraved jewellery is non-returnable
👉See our [Cancellation & Refund Policy]
6. How long does it take to get a refund?
Refunds are processed to your original payment method within 15 working days after QC approval.
👉 See our [Refund Policy]
7. Can I exchange jewellery?
Yes within 15 days of purchase.
• Only ready-to-ship jewellery is eligible
• A flat ₹1,600 two-way shipping fee applies
👉 See our [Exchange Policy]
8. Do you offer lifetime buyback?
Yes after 13 months from purchase.
• Buyback is on the net gold weight only (Tiny Jewels daily benchmark rate)
• Making, stone, enamel & GST charges are excluded
👉 See our [Buyback Policy]
9. What warranty do you provide?
Every Tiny Jewels piece comes with a 6-month warranty covering:
• Manufacturing defects
• Enamel fading/discolouration
• Lock & clasp issues
👉 See our [Repair & Warranty Policy]
10. How do I care for my jewellery?
• Wipe with a soft cloth after use
• Remove before swimming/playtime
• Store in Tiny Jewels pouch/box
• Keep away from perfumes, heat & hot water
👉 See our [Care Instructions]
11. How do I contact customer support?
📩 Email: hello@tinyjewels.in
📱 WhatsApp: +91 9112020009
🕒 Mon–Fri, 11 AM – 6 PM IST
✨ Tiny Jewels = Trust + Transparency + Timeless Memories ✨