At Tiny Jewels, your trust and peace of mind matter most.

Order Cancellation

• By You:
  -Orders can be cancelled only before shipping.
  - Contact us at:
  📩 hello@tinyjewels.in
  📱 +91 9112020009 (WhatsApp)
  📞 +91 9112020009 (Call)
  -Once shipped → treated as a return.
• By Tiny Jewels:
  -May occur due to serviceability issues, stock errors, pricing mistakes, delays, or fraud checks.
  -If cancelled → refund processed to your original payment method within 7 working days.

Returns

• 3-day return window from delivery.
• Jewellery must be:
  → Unused and unworn
  → In resealable condition
  → Returned with invoice, certificates, Tiny Jewels box, and intact tags
• Customised, engraved, or made-to-order jewellery are non-returnable.
• Return pickup is arranged by Tiny Jewels; shipping cost borne by customer.

Refunds & Store Credit

• Refunds are issued only after QC (Quality Check).
• Approved refunds:
  -Original Payment Method – within 15 working days after QC
  -Store Credit (Credit Note) – valid for 1 year, single-use, non-transferable, non-encashable
• Shipping/insurance charges are non-refundable.
• Orders with free shipping → ₹850 deducted.
• Orders below ₹15,000 → actual shipping fee non-refundable.
• If return is due to defect/damage/manufacturing issue → no deductions apply.

Process

1. Contact us via:
   📩 hello@tinyjewels.in
   📱 +91 9112020009 (WhatsApp)
   📞 +91 9112020009 (Call)
2. Share order details + clear photos/videos of the product.
3. Our team confirms eligibility & arranges pickup if approved.
4. Once received, QC is done and refund/credit is issued.

Important Notes

• If parcel looks tampered/open → Do not accept. Take photos and contact us within 24 hours.
• Return requests must be raised within 3 days of delivery.
• Tiny Jewels reserves the right to reject returns/refunds if conditions are not met.

✨We keep cancellations simple, returns fair, and refunds transparent — so you shop worry-free with Tiny Jewels ✨