SHIPPING POLICY
At Tiny Jewels, every order is shipped with care, security, and love.
Logistics Partners
- Orders are shipped through Sequel (SQL), BVC Logistics, or Brinks.
Insurance Coverage
- Every shipment is fully insured.
- In case of loss/mishap:
→ Refunds are processed only after the insurance company settles the claim.
→ Once cleared, Tiny Jewels refunds the product value.
Delivery Timelines
- Ready-to-ship products: 4–7 working days (India only)
- Made-to-order jewellery: 21 working days from production start
- Customised pieces: 21 working days after final design approval
- Working hours: Mon–Fri, 11 AM–6 PM IST (Sat–Sun & public holidays are non-working)
- Delays: If we cannot deliver within promised timelines, we will cancel, notify you, and refund to your original payment method.
- Express Delivery: WhatsApp us at 📞+91 9112020009 (subject to serviceability & design readiness).
Shipping Charges
- Free shipping above ₹15,000
- Flat ₹850 for orders below ₹15,000
- International shipping not available
Shipping Destinations & PIN Check
- Once order is placed, PIN code is verified with our courier partners.
- If serviceable → order is shipped.
- If not serviceable → order auto-cancelled & refund issued within 2–3 working days.
Cash on Delivery (COD)
- ❌ Not available pan-India
- ✅ Available only within 30 km of PIN 411007 (Pune) via hand delivery
Proof of Identity & Verification
- At delivery, our partners may request:
• Valid government ID matching the order name
• OTP verification + signature - An authorised family member may collect if they present valid ID + OTP
Packaging & Safety
- Orders packed in Tiny Jewels signature box, sealed inside a tamper-proof courier bag
- If parcel looks open/tampered:
- ❌ Do not accept
- 📸 Take photos
- 📩 hello@tinyjewels.in / 📞+91 9112020009 within 24 hrs
Process
- Place your order on tinyjewels.in
- Our team verifies your PIN & dispatches with insurance
- You receive real-time updates until delivery
- On delivery, provide ID + OTP/signature for safe handover
Disclaimer
- Tiny Jewels is not responsible for delays due to courier partners, weather, strikes, or unforeseen events.
- Delivery timelines are indicative only.
- Tiny Jewels’ decision regarding shipping, refunds, and cancellations will be final.